Private Policy Super Good Group

YOUR PRIVACY MATTERS : SUPER GOOD GROUP

We are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act (Cth) 1988.

This notice explains how we collect, use, and protect your personal information.

Information We May Collect:

We may collect the following information when you interact with us, including through our website, social media, forms, or in person:

Contact Information: Your name, email address, and phone number.
Date of Birth: For specific promotions or loyalty program eligibility.
Preferred Products or Services: To better understand your interests and needs.
Non-Personally Identifiable Information: Browser type, version and language, operating system, pages viewed, access times, and referring website address (collected automatically when you visit our online platforms). This helps us understand website traffic and improve your online experience.

Please note that this company is part of a broader group that may trade as Jack Frost Restaurant & Bar, Frankie at The Big D, Snake Gully Hut, and other sub-branded events from time to time.

Information collected may be used across these related entities to provide you with consistent and relevant services.

How We Use Your Information:

We use your personal information for the following purposes:

Providing Services: To process your1 bookings, orders, and respond to your inquiries.
Communication: To send you order confirmations, booking updates, respond to feedback, and provide information about our products and services.
Marketing (with your consent): To send you newsletters, special offers, and event information. You can opt-out of these communications at any time.
Improving Our Services: To analyze customer feedback and website usage to enhance your experience.
Loyalty Programs: To manage your participation and provide relevant rewards.
Personalised Content: To tailor your experience on our website.

Disclosure to Third Parties:

We will only disclose your personal information to third parties in the following limited circumstances:

Service Providers: When necessary to provide our services (e.g., email marketing platforms). These providers are bound by confidentiality agreements.
Group Bookings: To facilitate group bookings as requested by you.
Legal Requirements: If required by law or legal process in Australia.

Important Note: We will never sell your personal information to third parties for payment.

Your Control Over Your Information:

Opting Out: You can choose not to disclose certain information or opt out of our website, social media, or forms at any time. You can also unsubscribe from marketing communications.
Website Tracking: While we automatically collect non-personally identifiable information, this is used internally to improve our online services.

Changes to Our Privacy Policy:

We may update this Privacy Policy from time to time. By continuing to use our services after any changes, you agree to the updated policy.

We encourage you to review this notice periodically.

Accessing Your Personal Information:

You have the right to access the personal information we hold about you, subject to legal exceptions.

To request access, please email lisa@supergoodgroup.com.au with a written request for security purposes. We may charge a reasonable fee for providing access to this information.

If you have any questions or concerns about our privacy practices, please contact us

Thank you for doing business with us! We appreciate your trust.